Apr 28, 2026 • 01:00 pm (EST)

AI That Delivers: Aligning Technology with Human Behavior

AI is a strategic priority for most organizations—but for many, results are falling short of expectations. Join JaeLynn Williams, former executive at Air Methods and 3M, and Joseph Grenny, New York Times bestselling author and cofounder at Crucial Learning, for a candid conversation on the human behaviors that cause AI initiatives to succeed or fail. Drawing on real-world experiences leading large-scale AI deployments, JaeLynn and Joseph will show why even technically sound models fall short. They’ll share the skills you need to align your AI strategy with the behaviors and culture required for successful adoption. You’ll leave with a simple diagnostic you can use immediately to identify where your AI efforts are breaking—and what to do about it.

WHAT YOU’LL LEARN

How to diagnose the organizational conditions that cause AI initiatives to stall or underdeliver
How to close the gap between executive intent and frontline execution
The key behaviors needed to turn AI investments into sustained performance and measurable business impact

Presenters

Joseph Grenny

Crucial Learning Cofounder

Joseph Grenny is a New York Times bestselling author of ten books, including the communication and leadership classics Crucial Conversations and Crucial Influence. His work has been used by nearly half of the Forbes Global 2000 and has helped millions of people achieve better relationships and results. He cofounded Crucial Learning, one of the world’s most respected learning and organizational development firms, offering courses in communication, performance, and leadership.

Jaelynn Williams

Advisor & Former Executive

JaeLynn Williams is a former CEO and enterprise operator known for leading complex, high-stakes organizations through transformation across healthcare, aviation, and technology. She served as CEO of Air Methods, one of the largest air medical providers in the United States, and as President of 3M Health Information Systems, where she led the development and commercialization of AI and machine learning solutions. JaeLynn offers a practical view on AI adoption—focused not just on the technology but on the leadership and systems needed to turn insights into results. She now advises organizations and boards on AI readiness, governance, and enterprise transformation—focusing on what it takes to turn AI insight into real-world results.