Support

Welcome to the Navigar support page!

Our Training Partners

What’s a Percipio?

From the Latin for ‘I perceive’ or ‘I learn’, Percipio works with Navigar to match your current skill levels, your desired skill levels and their catalogue of over 700 learning paths, teaching skills across business and tech through courses, guidance, tools, and hands-on practice. Along the way, assessments and practice labs let you to measure your progress objectively.

Navigar users access on-demand training through the method that works for them, including; videos, books, audiobooks, practice labs, coding sandboxes, live events, tech bootcamps, and instructor-led courses.

Percipio is available for free through Navigar for all members of the IT Group.

Tell me something I don’t know about Canada School of Public Service

Rolling up under Treasury Board, the Canada School of Public Service is the main educational institution for the Government of Canada, leading the government’s learning by providing a common, standardised curriculum that supports public servants through key career transitions.

It teaches more than just knowledge and skills, with a mandate to encourage pride and excellence in the public service along with a common sense of the purposes, values and traditions of the public service to support the growth and development of public servants.

The curriculum is uniquely specific and delivers training on skills and mindsets that are applicable in any modern organisation.

They’re also our only partner that has its own coat of arms:

What is GoFLUENT?

As part of our Percipio Training bundle that includes Skillsoft 2.0 for all your growth skills, we also get to offer goFLUENT for on-demand training in 14 languages including our two official ones.

It’s a well thought-out platform; figuring people are often learning a language for professional use, GoFLUENT lets you match the training vocabulary to the type of work you do.

It starts off with a proficiency test that, while optional, just means you’re not learning to conjugate irregular verbs before you know the basics. Their Discovery, Learning, Practice formula makes for an easy to use and easy to understand set of lessons.

GoFLUENT uses the European Common Framework of Reference for Languages (CEFR). This means that it uses European French, with words like ‘pull’ instead of ‘chandail en coton ouaté’ for a sweatshirt. But, though it’s not exactly geared to the Government of Canada’s language rating system, it will still help you raise your second official language qualifications and proficiency levels.

We’ve got this document for you if you’d like a more detailed comparison.

GoFLUENT is available for free through Navigar for all members of the IT Group.

And about Pluralsight

Pluralsight is laser focused on IT training, accelerating the skills and capabilities of today’s tech workforce in areas crucial to innovation, including artificial intelligence, cloud computing, cybersecurity, software development, and machine learning.

Through Navigar you have access to their entire catalogue of carefully curated content, industry-leading skill assessments, and hands-on, immersive learning experiences. Pluralsight integrates with Navigar to give you the training you need on-demand and on your own schedule.

Pluralsight will be available for free through Navigar for all members of the IT Group starting in January, 2025.

My Profile

What if I need a new activation email?

We can send you a new one!

Just send us a quick email to let us know, and we’ll add you to the next group of activation emails.

Please keep in mind that this might not always be same-day service but we’ll always do our best to send you your activation link ASAP.

What if I don’t see my job title in the list?

We have thousands of job titles in our database, but we don’t have every job title. Use the job title descriptions to find one that best matches your own and then edit your skill levels as needed to get the most relevant recommendations.

Then if you wouldn’t mind sending us a quick email to let us know, we can work on adding your job title to our list.

What if I want to change my expertise level in a skill?

Navigar is your personal learning platform so we’ve included a way for you to edit your skill levels to accurately reflect your skill profile. The more accurate your skill levels, the more accurate your training recommendations will be.

You can edit your skill level when you’re creating your profile just after you enter your job title.

You can also select the “Update Skill Profile” button at any time from the Home page to be taken to your Skills Profile.

There, select the dropdown menu under each skill group and then select the pencil icon and Update My Skill Level for the skill that you want to update.

Select your new skill level from the tabs and confirm your choice. You’ll see your new skill level when the page reloads.

How can I change my current job?

From the Home page, just select the pencil icon next to your current job title.

The Update Current Job window will open and you can use the dropdown menus to quickly update your current role.

Depending on how big a change you’re making, it might be worthwhile to check the recommended careers that Navigar provides as well in case there’s something new that’s especially interesting.

What if the future career I want isn’t listed?

We have thousands of careers in our database but we don’t have every career. Use the career descriptions to find one that best matches the one that you’re interested in. That will make sure that you’re still getting the most relevant training recommendations.

Then if you wouldn’t mind sending us a quick email to let us know, we can work on adding that career to our list.

How can I change my career choice?

From the Home page, select the pencil icon next to your Current Target Career.Navigar will show you some related careers that you can choose from based on your current job title. You can also scroll down to search for the career that you’re interested in based on the job title or keywords.

You can also scroll down the home page to review your career recommendations at any time.

What if I’m interested in more than one career?

You can bookmark more than one career. Just click on the flag icon in the corner of each career information box to save it to your list.

What if I’m unsure about my future career choice?

You can easily choose and un-choose careers. You can also bookmark as many careers as you like to review the skills and training for each.

Just click on the flag icon in the corner of each career information box to save it to your list.

Can I change my email address?

Unfortunately, for now, we can’t change an email address once you’ve registered with Navigar because of how the system was built.

But that really is temporary. One of the things that we’re working on is a way for you to be able to change your email address any time you want. We’ll definitely let everyone know once that functionality is available.

Training

What if the course I want to take isn’t listed?

Our training partners have some pretty extensive and relevant catalogues with thousands of courses, but even they’ll admit that they might have a gap here or there.

If a course that you’re interested in isn’t available, let us know. We’ll track requests to see if there’s enough demand to ask one of the training partners to add it to their catalogue.

What if I already have completed a course or some other training from one of Navigar’s training partners?

Navigar is your personal learning platform so we’ve included a way for you to add courses, books, videos or any other training that you’ve already completed to your profile. If it’s one of the courses that Navigar is recommending for you, you can select it and mark it as Completed.

If it’s not on your list of recommended courses, you can still add it to your Training History.

From My Profile, select My Training History from the dropdown menu and then Add Training Record. Just enter the details of the training in the pop-up window and Navigar will add this item to your list of completed courses.

What if I already have completed a course that isn’t one of Navigar’s training partners?

Navigar is your personal learning platform so we’ve included a way for you to add courses, books, videos or any other training that you’ve already completed to your profile.

From My Profile, select My Training History from the dropdown menu and then Add Training Record. Just enter the details of the training in the pop-up window and Navigar will add this item to your profile.

I completed a course with one of Navigar’s training providers but it’s still showing as in progress in my profile.

As smart as Navigar is, we haven’t built that kind of connection to our learning providers – yet – so we’ve got to ask you to do this manually.

Select ‘My Training Plan’ from the top menu and navigate to the course that you want to update. Select ‘Completed’ from the dropdown window and your changes are automatically saved. You’ll see your updated progress when you return to the My Training Plan page.

Can I take a course that isn’t recommended for me?

You sure can! You have access to every course that our training partners have available for you.

To see all of the courses available, select Browse Training from the top navigation and scroll down to the All Training section. You’ll see information on each course’s level, duration and provider. You can also use the search function or filters to refine the list.

Select View Details for a course that you’re interested in and you can either add it to your Learning Plan or go to the provider’s website to start the course right away.

It’s unlikely, but if you find a course that isn’t covered by your Navigar license, let us know and we’ll see what we can do to help.

How do I access the training courses?

When you select a course in Navigar that you’d like to start, you’re automatically taken to the provider’s website.

If you haven’t already, you can create an account to login. Once you’re logged in, Navigar and the provider’s website will communicate to take you straight to the course page where you can immediately begin your training.

How are my courses tracked?

When you register for a course in Navigar, that course is added to your learning profile.

The only thing we can’t tell is when you’ve completed your course. We just haven’t built that connection with our learning providers – yet – so we’ve got to ask you to do this manually.

Select ‘My Training Plan’ from the top menu and navigate to the course that you want to update. Select ‘Completed’ from the dropdown window and your changes are automatically saved. You’ll see your updated progress when you return to the My Training Plan page.

Why did I get a notice that my course is expiring?

Our learning partners always want to keep their content fresh and up-to-date so sometimes they’ll remove a training course.

There are several reasons for this; they periodically update existing courses to accommodate updates in the subject matter or to fix errors, etc. Occasionally they retire courses that are outdated, cover topics that are no longer relevant, or are being replaced by a newer course that covers that same topic.

In any case, you’ll see an on screen notification when you launch content that is retiring soon. Percipio will give you 90 days notice so that you have time to complete the training if you wish.

The notification includes the date the content will be retired and a link to a new version of the content if available. After content is retired, you can no longer access it but the record of your activity with that content will still appear on your Learning Activity page.

If you’ve completed the training, remember to manually update your Training Plan so that it’s captured in Navigar as well.

What if the course I want to take isn’t listed?

Our training partners have some pretty extensive and relevant catalogues with thousands of courses, but even they’ll admit that they might have a gap here or there.

If a course that you’re interested in isn’t available, let us know. We’ll track requests to see if there’s enough demand to ask one of the training partners to add it to their catalogue.

How do I access Percipio?

Once you have an account set up, you can login directly on the Percipio website.

To set up your account initially, you’ll access Percipio through Navigar:

  • Connect to Percipio
  • Click on any Percipio course in Navigar
  • You will taken to the Percipio home page
  • We’re using single sign-on so your account should be ready for you
  • if some reason you can’t access it, click ‘Forgot password’ and you will receive an email with an updated password

How do I access the GoFLUENT language training?

You can access goFluent through Percipio:

  • Connect to Percipio
  • Create your Percipio account if you haven’t already with the site name ‘Navigar’
  • You will see the goFLUENT banner on the Percipio home page
  • Click the goFLUENT button
  • Choose your preferred language and start learning

We’ve also got this PDF with step-by-step instructions.

Does GoFLUENT support Canadian government language assessment system ?

GoFLUENT uses European Common Framework of Reference for Languages (CEFR).

This means that it uses European French, with words like ‘pull’ instead of ‘chandail en coton ouaté’ for a sweatshirt. But, though it’s not exactly geared to the Government of Canada’s language rating system, it will still help you raise your second official language qualifications and proficiency levels.

We’ve got this document for you if you’d like a more detailed comparison.

Updating and Making Changes

I completed a course with a training provider but it’s still showing as in progress in my profile.

As smart as Navigar is, we haven’t built that kind of connection to our learning providers – yet. So we’ve got to ask you to do this manually.

Select ‘My Training Plan’ from the top menu and navigate to the course that you want to update. Select ‘Completed’ from the dropdown window and your changes are automatically saved. You’ll see your updated progress when you return to the My Training Plan page.

Can I change my email address?

Unfortunately, for now, we can’t change an email address once you’ve registered with Navigar because of how the system was built.

But that really is temporary. One of the things that we’re working on is a way for you to be able to change your email address any time you want. We’ll definitely let everyone know once that functionality is available.

What if I want to change my expertise level in a skill?

Navigar is your personal learning platform so we’ve included a way for you to edit your skill levels to accurately reflect your skill profile. The more accurate your skill levels, the more accurate your training recommendations will be.

You can edit your skill level when you’re creating your profile just after you enter your job title.

You can also select the “Update Skill Profile” button at any time from the Home page to be taken to your Skills Profile.

There, select the dropdown menu under each skill group and then select the pencil icon and Update My Skill Level for the skill that you want to update.

Select your new skill level from the tabs and confirm your choice. You’ll see your new skill level when the page reloads.

How can I change my career choice?

From the Home page, select the pencil icon next to your Current Target Career.

Navigar will show you some related careers that you can choose from based on your current job title. You can also scroll down to search for the career that you’re interested in based on the job title or keywords.

You can also scroll down the home page to review your career recommendations at any time.

How can I change my current job?

From the Home page, just select the pencil icon next to your current job title.

The Update Current Job window will open and you can use the dropdown menus to quickly update your current role.

Depending on how big a change you’re making, it might be worthwhile to check the recommended careers that Navigar provides as well in case there’s something new that’s especially interesting.

What if I’m interested in more than one career?

You can bookmark more than one career. Just click on the flag icon in the corner of each career information box to save it to your list.

What if I’m unsure about my future career choice?

You can easily choose and un-choose careers. You can bookmark as many careers as you like to review the skills and training for each.

Just click on the flag icon in the corner of each career information box to save it to your list.


How can I contact support for the Canada School of Public Service?

For any connectivity, enrollment, or access-related problems your best resource is their Client Contact Center (CCC). They are equipped to handle these kinds of issues effectively.

They can be reached through their website or by phone at 1-833-622-1310.

My Workplace

Can I do this training during my work day?

If it were up to us…but it isn’t. This is something you’ll have to work out with your manager. But Navigar can help.

You can print off your Learning Plan to show a clear and well-defined path to success. On your My Learning page, just click on ‘Export your learning plan (PDF)’.

How do I get approval from my manager?

Your department will have protocols in place to submit a request for training but Navigar can help.

You can print off your Learning Plan to show a clear and well-defined path to success. On your My Learning page, just click on ‘Export your learning plan (PDF)’.

What if my manager won’t let me do this training during my work day?

If your manager won’t let you work on this training during work hours, we want to know.

And not just the Navigar ‘we’. Folks who want to do something about this also want to know.

Just send us an email at navigar@pipsc.ca. We can’t promise anything for your individual case, but collectively we’ll be making sure that this gets attention.

Do I still have to take my departmental training?

Yes. Navigar is intended to supplement your career development with its analysis and extensive course list. It doesn’t replace or supersede any departmental training obligations.

Still need help?

You can send us an email at navigar@pipsc.ca – be sure to include details on the issue that you need help with – or call us toll-free at 1-888-795-1710.

If you have to leave us a message, please include your name, PIPSC membership number, some details on the issue that you need help with, and your phone number and we’ll call you back as soon as we can, usually within 2 business days.

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