Welcome to the Navigar support page!
We’ve got these FAQs as well as a series of short videos and training sessions, for our visual learners to help you get the most out of Navigar.
We’ve got more what and why type FAQs here if your question isn’t about using Navigar, or you can contact us directly through the coordinates at the bottom of this page.
IMPORTANT NOTICE ABOUT USING NAVIGAR
Due to Pluralsight’s account rules/settings, all members must use a personal email, not linked to any active or inactive Pluralsight Plan to activate their Navigar account.
If you need to change your email, just use this form
Want more info? Click here
Our Training Partners
What is Percipio?
From the Latin for ‘I perceive’ or ‘I learn’, Percipio works with Navigar to match your current skill levels, your desired skill levels and their catalogue of over 700 learning paths, teaching skills across business and tech through courses, guidance, tools, and hands-on practice. Along the way, assessments and practice labs let you to measure your progress objectively.
Navigar users access on-demand training through the method that works for them, including; videos, books, audiobooks, practice labs, coding sandboxes, live events, tech bootcamps, and instructor-led courses.
Percipio is available for free through Navigar for all members of the IT Group.
Can you tell me something I don’t know about the Canada School of Public Service?
Rolling up under Treasury Board, the Canada School of Public Service is the main educational institution for the Government of Canada, leading the government’s learning by providing a common, standardised curriculum that supports public servants through key career transitions.
It teaches more than just knowledge and skills, with a mandate to encourage pride and excellence in the public service along with a common sense of the purposes, values and traditions of the public service to support the growth and development of public servants.
The curriculum is uniquely specific and delivers training on skills and mindsets that are applicable in any modern organisation.
They’re also our only partner that has its own coat of arms:
What is GoFLUENT?
As part of our Percipio Training bundle that includes Skillsoft 2.0 for all your growth skills, we also get to offer goFLUENT for on-demand training in 14 languages including our two official ones.
It’s a well thought-out platform; figuring people are often learning a language for professional use, GoFLUENT lets you match the training vocabulary to the type of work you do.
It starts off with a proficiency test that, while optional, just means you’re not learning to conjugate irregular verbs before you know the basics. Their Discovery, Learning, Practice formula makes for an easy to use and easy to understand set of lessons.
GoFLUENT uses the European Common Framework of Reference for Languages (CEFR). This means that it uses European French, with words like ‘pull’ instead of ‘chandail en coton ouaté’ for a sweatshirt. But, though it’s not exactly geared to the Government of Canada’s language rating system, it will still help you raise your second official language qualifications and proficiency levels.
We’ve got this document for you if you’d like a more detailed comparison.
GoFLUENT is available for free through Navigar for all members of the IT Group.
What is Pluralsight?
Pluralsight is laser focused on IT training, accelerating the skills and capabilities of today’s tech workforce in areas crucial to innovation, including artificial intelligence, cloud computing, cybersecurity, software development, and machine learning.
Through Navigar you have access to their entire catalogue of carefully curated content, industry-leading skill assessments, and hands-on, immersive learning experiences. Pluralsight integrates with Navigar to give you the training you need on-demand and on your own schedule.
Pluralsight will be available for free through Navigar for all members of the IT Group starting in January, 2025.
How do I get started in Pluralsight?
Once you’ve activated your Navigar account, it’s easy. This document gives you step-by-step plan.
How do I access Pluralsight training?
Please follow these steps.
Once you’ve activated your Pluralsight account, you can access the training in a couple of ways.
You can find all our training partners in the Navigar app:
- Click on ‘Training’ in the top navigation
- Click on “All Training”
- Click on ‘Access Pluralsight’ and you will be automatically redirected to their website login page.
You can also visit Pluralsight.com and log in with your account email and password
Can I use some of the Project Management courses to gain PDUs for PMI to keep my PMP certification active?
Yes, you can. Pluralsight has information on this here.
My Profile
How do I activate my Navigar account?
How do I activate my Navigar account?
To activate your Navigar account:
- You’ve got mail:
- Activation Email sent on January 23rd
- Subject line: Activate Navigar to Access Free IT Group Training / Activez Navigar pour accéder à une formation gratuite pour le groupe TI
- Follow instructions – no copy and paste for password!
- No email? Work email?
- Have to use a personal email address not linked to any other active or inactive Pluralsight Plan (even as a secondary email)
- If you need to update your email or you did not receive an activation email from Navigar please let us know at Navigar.ca/contact-us.
Why do I have to use a personal email address to access Navigar?
There are a lot of good reasons,
Using your personal email address means:
- The information in this plan is private and always accessible to you.
- Your personal training history remains intact with a separation between personal and business data.
- It will be possible for your employer to activate or reactivate a Pluralsight plan linked to your work email without compromising your personal plan. Pluralsight is the gold standard of IT training, but their system only allows for one email address to be linked to one Pluralsight Plan (active or inactive).
If you don’t want to use a personal email address, you can request a PIPSC email or create a new email address dedicated to training e.g My_IT_Training2025@gmail.com.
I have already activated Navigar using a work email. When I make the change to a personal email can I still access Percipio and goFLUENT?
Yes, you can still access those training platforms with the original email you used when you first created your account. You can also access their account settings to change your email address to match your Navigar one if you prefer.
What if I want to move my Training History from another Pluralsight account?
To keep the integrity of data intact in any plan (active or inactive), Pluralsight has advised not to transfer history from one plan to another as the information to maintain a separation between personal and business data. If you want to transfer history from one account to another their support team can help you. You can reach them at support@pluralsight.com
What if I need a new activation email?
We can send you a new one!
Just use our quick contact form to let us know, and we’ll add you to the next group of activation emails.
Please keep in mind that this might not always be same-day service but we’ll always do our best to send you your activation link ASAP.
What if I don’t see my job title in the list?
We have thousands of job titles in our database, but we don’t have every job title. Use the job title descriptions to find one that best matches your own and then edit your skill levels as needed to get the most relevant recommendations.
Then if you wouldn’t mind using our quick contact form to let us know, we can work on adding your job title to our list.
What if I want to change my expertise level in a skill?
You can edit your skill level when you’re creating your profile just after you enter your job title.
You can also select the “Update Skill Profile” button at any time from the Home page to be taken to your Skills Profile.
There, select the dropdown menu under each skill group and then select the pencil icon and Update My Skill Level for the skill that you want to update.
Select your new skill level from the tabs and confirm your choice. You’ll see your new skill level when the page reloads.
How can I change my current job?
From the Home page, just select the pencil icon next to your current job title.
The Update Current Job window will open and you can use the dropdown menus to quickly update your current role.
Depending on how big a change you’re making, it might be worthwhile to check the recommended careers that Navigar provides as well in case there’s something new that’s especially interesting.
What if the future career I want isn’t listed?
We have thousands of careers in our database but we don’t have every career. Use the career descriptions to find one that best matches the one that you’re interested in. That will make sure that you’re still getting the most relevant training recommendations.
Then if you wouldn’t mind using our quick contact form to let us know, we can work on adding that career to our list.
How can I change my career choice?
From the Home page, select the pencil icon next to your Current Target Career.Navigar will show you some related careers that you can choose from based on your current job title. You can also scroll down to search for the career that you’re interested in based on the job title or keywords.
You can also scroll down the home page to review your career recommendations at any time.
What if I’m interested in more than one career?
You can bookmark more than one career. Just click on the flag icon in the corner of each career information box to save it to your list.
What if I’m unsure about my future career choice?
You can easily choose and un-choose careers. You can also bookmark as many careers as you like to review the skills and training for each.
Just click on the flag icon in the corner of each career information box to save it to your list.
Can I change my email address?
But that really is temporary. One of the things that we’re working on is a way for you to be able to change your email address any time you want. We’ll definitely let everyone know once that functionality is available.
Recommended Careers
What if the career I want isn’t listed?
We have thousands of careers in our database but we don’t have every career.
Use the career descriptions to find one that best matches the one that you’re interested in. That will make sure that you’re still getting the most relevant training recommendations.
Then if you wouldn’t mind using our quick contact form to let us know, we can work on adding your job title to our list.
What is a pivot job?
A pivot job is one where your current skills are easily transferable or are already very close to that job’s required skills.
Basically, it’s a position that you could qualify for with minimal training.
How do I find pivot jobs?
To find a pivot job, just review the recommended courses in your suggested careers.
We don’t always find pivot jobs, but when we do, they can be an interesting option for you.
What can I do with my Navigar learning plan?
- Shows gaps between the skills you have the skills you’ll need.
- Identifies the training and courses that can close the gaps.
- Provides clarity about what steps to take to get from where you are in your career to where you want to be.
- Can be shared with your employer to have focused and productive conversations about your career development.
Can I use Navigar even if I don’t register for any training?
- Explore and discover career options relevant to your current skill sets and jobs on other career paths.
- Learn about different skill sets and how to up-level a specific skill.
- Gain knowledge about the future of work and how to prepare for coming changes. For example, Navigar publishes data-based insights about how trends such as automation and AI will affect specific jobs and create new jobs.
- Identify and visualize the skills and gaps between where you are in your career today and where you want to go next.
- Know what courses and training will help you close any skill gaps on your identified career path.
- Prepare a skills development plan that can be shared with your employer.
Training
How do I get started in Pluralsight?
Once you’ve activated your Navigar account, it’s easy. This document gives you step-by-step plan.
How do I access Pluralsight training?
Please follow these steps.
Once you’ve activated your Pluralsight account, you can access the training in a couple of ways.
You can find all our training partners in the Navigar app:
- Click on ‘Training’ in the top navigation
- Click on “All Training”
- Click on ‘Access Pluralsight’ and you will be automatically redirected to their website login page.
You can also visit Pluralsight.com and log in with your account email and password
Can I use some of the Project Management courses to gain PDUs for PMI to keep my PMP certification active?
Yes, you can. Pluralsight has information on this here.
What if the course I want to take isn’t listed?
Our training partners have some pretty extensive and relevant catalogues with thousands of courses, but even they’ll admit that they might have a gap here or there.
If a course that you’re interested in isn’t available, let us know. We’ll track requests to see if there’s enough demand to ask one of the training partners to add it to their catalogue.
What if I already have completed a course or some other training from one of Navigar’s training partners?
Navigar is your personal learning platform so we’ve included a way for you to add courses, books, videos or any other training that you’ve already completed to your profile. If it’s one of the courses that Navigar is recommending for you, you can select it and mark it as Completed.
If it’s not on your list of recommended courses, you can still add it to your Training History.
From My Profile, select My Training History from the dropdown menu and then Add Training Record. Just enter the details of the training in the pop-up window and Navigar will add this item to your list of completed courses.
What if I already have completed a course that isn’t one of Navigar’s training partners?
Navigar is your personal learning platform so we’ve included a way for you to add courses, books, videos or any other training that you’ve already completed to your profile.
From My Profile, select My Training History from the dropdown menu and then Add Training Record. Just enter the details of the training in the pop-up window and Navigar will add this item to your profile.
I completed a course with one of Navigar’s training providers. Why is it still showing as in progress in my profile?
As smart as Navigar is, we haven’t built that kind of connection to our learning providers – yet – so we’ve got to ask you to do this manually.
Select ‘My Training Plan’ from the top menu and navigate to the course that you want to update. Select ‘Completed’ from the dropdown window and your changes are automatically saved. You’ll see your updated progress when you return to the My Training Plan page.
Can I take a course that isn’t recommended for me?
To see all of the courses available, select Browse Training from the top navigation and scroll down to the All Training section. You’ll see information on each course’s level, duration and provider. You can also use the search function or filters to refine the list.
Select View Details for a course that you’re interested in and you can either add it to your Learning Plan or go to the provider’s website to start the course right away.
It’s unlikely, but if you find a course that isn’t covered by your Navigar license, let us know and we’ll see what we can do to help.
How do I access the training courses?
If you haven’t already, you can create an account to login. Once you’re logged in, Navigar and the provider’s website will communicate to take you straight to the course page where you can immediately begin your training.
How are my courses tracked?
When you register for a course in Navigar, that course is added to your learning profile.
The only thing we can’t tell is when you’ve completed your course. We just haven’t built that connection with our learning providers – yet – so we’ve got to ask you to do this manually.
Select ‘My Training Plan’ from the top menu and navigate to the course that you want to update. Select ‘Completed’ from the dropdown window and your changes are automatically saved. You’ll see your updated progress when you return to the My Training Plan page.
Why did I get a notice that my course is expiring?
Our learning partners always want to keep their content fresh and up-to-date so sometimes they’ll remove a training course.
There are several reasons for this; they periodically update existing courses to accommodate updates in the subject matter or to fix errors, etc. Occasionally they retire courses that are outdated, cover topics that are no longer relevant, or are being replaced by a newer course that covers that same topic.
In any case, you’ll see an on screen notification when you launch content that is retiring soon. Percipio will give you 90 days notice so that you have time to complete the training if you wish.
The notification includes the date the content will be retired and a link to a new version of the content if available. After content is retired, you can no longer access it but the record of your activity with that content will still appear on your Learning Activity page.
If you’ve completed the training, remember to manually update your Training Plan so that it’s captured in Navigar as well.
What if the course I want to take isn’t listed?
Our training partners have some pretty extensive and relevant catalogues with thousands of courses, but even they’ll admit that they might have a gap here or there.
If a course that you’re interested in isn’t available, let us know. We’ll track requests to see if there’s enough demand to ask one of the training partners to add it to their catalogue.
How do I access Percipio?
To set up your account initially, you’ll access Percipio through Navigar:
- Connect to Percipio
- Click on any Percipio course in Navigar
- You will taken to the Percipio home page
- We’re using single sign-on so your account should be ready for you
- if some reason you can’t access it, click ‘Forgot password’ and you will receive an email with an updated password
How do I access the GoFLUENT language training?
- Connect to Percipio
- Create your Percipio account if you haven’t already with the site name ‘Navigar’
- You will see the goFLUENT banner on the Percipio home page
- Click the goFLUENT button
- Choose your preferred language and start learning
We’ve also got this PDF with step-by-step instructions and goFLUENT has created this document on how to use their platform
Does GoFLUENT support Canadian government language assessment system ?
This means that it uses European French, with words like ‘pull’ instead of ‘chandail en coton ouaté’ for a sweatshirt. But, though it’s not exactly geared to the Government of Canada’s language rating system, it will still help you raise your second official language qualifications and proficiency levels.
We’ve got this document for you if you’d like a more detailed comparison.
Updating and Making Changes
I completed a course with a training provider. Why is it still showing as in progress in my profile?
As smart as Navigar is, we haven’t built that kind of connection to our learning providers – yet. So we’ve got to ask you to do this manually.
Select ‘My Training Plan’ from the top menu and navigate to the course that you want to update. Select ‘Completed’ from the dropdown window and your changes are automatically saved. You’ll see your updated progress when you return to the My Training Plan page.
Can I change my email address?
But that really is temporary. One of the things that we’re working on is a way for you to be able to change your email address any time you want. We’ll definitely let everyone know once that functionality is available.
What if I want to change my expertise level in a skill?
Navigar is your personal learning platform so we’ve included a way for you to edit your skill levels to accurately reflect your skill profile. The more accurate your skill levels, the more accurate your training recommendations will be.
You can edit your skill level when you’re creating your profile just after you enter your job title.
You can also select the “Update Skill Profile” button at any time from the Home page to be taken to your Skills Profile.
There, select the dropdown menu under each skill group and then select the pencil icon and Update My Skill Level for the skill that you want to update.
Select your new skill level from the tabs and confirm your choice. You’ll see your new skill level when the page reloads.
How can I change my career choice?
From the Home page, select the pencil icon next to your Current Target Career.
Navigar will show you some related careers that you can choose from based on your current job title. You can also scroll down to search for the career that you’re interested in based on the job title or keywords.
You can also scroll down the home page to review your career recommendations at any time.
How can I change my current job?
From the Home page, just select the pencil icon next to your current job title.
The Update Current Job window will open and you can use the dropdown menus to quickly update your current role.
Depending on how big a change you’re making, it might be worthwhile to check the recommended careers that Navigar provides as well in case there’s something new that’s especially interesting.
What if I’m interested in more than one career?
What if I’m unsure about my future career choice?
You can easily choose and un-choose careers. You can bookmark as many careers as you like to review the skills and training for each.
Just click on the flag icon in the corner of each career information box to save it to your list.
How can I contact support for the Canada School of Public Service?
They can be reached through their website or by phone at 1-833-622-1310.
My Workplace
Can I do this training during my work day?
If it were up to us…but it isn’t. This is something you’ll have to work out with your manager. But Navigar can help.
You can print off your Learning Plan to show a clear and well-defined path to success. On your My Learning page, just click on ‘Export your learning plan (PDF)’.
How do I get approval from my manager?
Your department will have protocols in place to submit a request for training but Navigar can help.
You can print off your Learning Plan to show a clear and well-defined path to success. On your My Learning page, just click on ‘Export your learning plan (PDF)’.
What if my manager won’t let me do this training during my work day?
If your manager won’t let you work on this training during work hours, we want to know.
And not just the Navigar ‘we’. Folks who want to do something about this also want to know.
Just let us know through our support form. We can’t promise anything for your individual case, but collectively we’ll be making sure that this gets attention.
Do I still have to take my departmental training?
Yes. Navigar is intended to supplement your career development with its analysis and extensive course list. It doesn’t replace or supersede any departmental training obligations.
Can a supervisor or manager be set up to see what training their staff have been working on?
This training is for members of the IT Group, so unless a manager is a member, they would not get access to Navigar. It’s important to note that managers also cannot access member training information.
Still need help?
You can send us an email – be sure to include details on the issue that you need help with.
