Apr 29, 2026

Navigating AI: Age of the Agent for Public Service

Participants will engage in three integrated modules designed to move beyond foundational AI knowledge and into real-world application—equipping public servants to work effectively with AI in today’s evolving, agent-enabled environment.

Fundamentals of Generative AI
- A 102-level module that builds on foundational AI literacy by reinforcing core concepts and advancing into practical, hands-on application using real-world public sector scenarios.
Organizational Adoption: Upskilling & Change Readiness
- Focus on how teams and organizations can effectively adopt AI—developing the skills, behaviours, and human-centred approaches needed to integrate AI into workflows, support decision-making, and drive responsible innovation.
Agentic AI: Overview of Tools
- Explore the next evolution of AI—agentic systems—and how they are transforming knowledge work. Participants will see how AI can be embedded into day-to-day tasks, supporting productivity, learning, and service delivery across the public sector.

Training will be delivered through a blended, AI-enabled learning experience—combining AI avatar-led instruction, live expert engagement, and hands-on application—led by Microsoft in conjunction with our training delivery partner KPMG.